Frequently Asked Questions

Orders and Shipping

Do you ship internationally?

Yes—free worldwide shipping.

When will my order ship?

• In-stock items: dispatch within 48–72 hours.
• Custom orders: ~1–2 weeks depending on complexity.
• Transit time:
-US & Canada: 7 - 10 business days
-Europe: 8 - 12 business days
-Australia: 6 - 12 business days
-Asia: 4 - 7 business days
You’ll receive a tracking email as soon as your order is on its way.

How do I track my order?

You can track your shipment anytime using our Order Tracking Page.

Once your order is dispatched, a tracking link will also be sent to your email.

If you don’t see it in your inbox, please check your spam or promotions folder—or contact us at kshitij@kalabotix.com, and we’ll resend the tracking details right away.

Will I pay duties or taxes on delivery?

We cover all taxes and import duties for your order—there are no additional fees upon delivery.

If you ever receive an email or SMS requesting extra payment, or asking you to handle import taxes or customs fees, do not proceed with payment.

Please contact us immediately at Kshitij@kalabotix.com (or via the chat bubble at the bottom-right corner of our website) so we can verify and assist you.

Payment & Checkout

Which payment methods do you accept?

Visa, Mastercard, American Express, Shop Pay, PayPal, and Google Pay (Express Checkout options available).

Is checkout secure?

Yes. All payments on our website are fully encrypted and processed throughtrusted, Shopify-certified gateways. Every payment method we offer isofficially verified and approved by Shopify, ensuring a safe and reliable checkout experience

When is my card charged?

At checkout after you confirm your order.

My payment was declined—what should I do?

Ensure the billing address/ZIP matches your card, try another card or method (Shop Pay/PayPal), or contact your bank. We’re happy to help at Kshitij@kalabotix.com

Returns, Replacements & Warranty

The order arrived damaged or incomplete—what now?

Email kshitij@kalabotix.com with your order number and photos as soon as possible within 7 days. We’ll resolve it swiftly.

How do returns work?

• US returns: send the item in original packaging to our warehouse and email the waybill to kshitij@kalabotix.com. A full refund is issued upon receipt.

• International returns: contact kshitij@kalabotix.com for instructions.

• Return window: 30 days; condition: unused, original packaging.

Do you offer a warranty?

Yes—lifetime warranty against craftsmanship defects. Excludes damage from moisture, heat, improper installation, or outdoor exposure.

Installation & Care

What’s included in the package?

Artwork, installation instructions, measuring tape, pencil, and assorted nails for common wall types.

How do I install the artwork?

Mounting hardware is pre-attached. For best results, hang on wall studs or use appropriate wall plugs (masonry).

• Edge length/diameter < 15.7 in (40 cm): 1 mounting point

• ≥ 31.5 in (80 cm): 2 mounting points

• In-between sizes: 2 points recommended for extra stability

Can I place it outdoors?

Not recommended. Sunlight, rain, and temperature swings can affect finish and color.

How do I care for it?

Keep away from humidity and direct sun. Dust gently with a soft, dry cloth/brush. Avoid water and cleaning sprays.

Materials, Color & Specs

Will the artwork bend or crack?

We use FSC-certified birch plywood and eco-friendly adhesive for stability and longevity. Keep it dry and away from heat.

Will the color match what I see on screen?

Minor variations can occur across displays, lighting, and cameras. Need a closer match? Ask us for extra photos or Pantone-based color reference/matching support.

How many layers, how thick, how heavy?

See the product page for size, layer count, thickness, and weight.

Customization

Can I order a custom piece?

Absolutely—sizes, colors, engravings. Lead time typically 1–2 weeks. Email Kshitij@kalabotix.com; our design team will guide you.

Stock & Lead Times

Is the item in stock?

Yes. Standard pieces are ready to ship in 48–72 hours. Custom timelines vary by design.

Contact

How can I reach you?

• Email: kshitij@kalabotix.com (typical reply 1–4 hours)

Phone : 9950163577